Refund policy

We offer a 30-day return policy: you have 30 days from the day you receive your order to request a return.

Eligibility

To be eligible, the item must be in the same condition in which you received it: unworn, unused, with any tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Starting a return

Email support@norvaux.store with your order number to request a return. If your return is approved we will send you instructions and the return address; items sent back to us without an approved return request cannot be accepted.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect, in which case we cover it.

Damages and issues

Please inspect your order on delivery. If the item is defective or damaged, or you have received the wrong item, contact us immediately at support@norvaux.store so we can evaluate the issue and make it right.

Exchanges

The fastest way to exchange an item is to return the piece you have and, once the return is accepted, place a separate order for the one you want.

Non-returnable items

Gift cards and any item marked final sale cannot be returned. Personalised or engraved pieces cannot be returned unless they arrived faulty.

Refunds

Once we have received and inspected your return we will notify you whether the refund was approved. Approved refunds are issued to the original payment method within 5 to 10 business days after the returned item has been received and inspected. Please note that your bank or card issuer may take additional time to post the refund. The original shipping charge is non-refundable except where the return is our error.

Statutory rights

If you are shopping from the European Union or the United Kingdom you have the right to cancel or return your order within 14 days of receipt without giving a reason. This is in addition to the 30-day policy above and does not affect your statutory rights.

Questions

Email support@norvaux.store.